HDFC JOBS - Merchant Services-ME Sales Officer - SO


Group Company:   HDFC Bank Limited

Designation - Merchant Services-ME Sales Officer - SO (152_825_100161)

Employment Type - Full time

Location                 - Kasna Greater Noida (Branch)

Job Category         - Bank

Job Number           - Bankl01/23/DC/001

Preferred                - 0 to 1 years of relevant experience

Primary Responsibilities:

  • To achieve Merchant Acquiring product & Cross-sell targets as defined by management month on month.
  • To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the Branch Customer base (HNW/Non-HNW) / Open Market.
  • Visiting the Allocated Branch on daily basis and meet the Branch staff for Lead generation.
  • Sales Officer will work on the existing base of Self-employed customers having banking relationship to offer Merchant Acquiring Solution.
  • Sales Officer needs to source Competition Merchants along with their complete banking relationship.
  • Sales Officer will be responsible for ensuring engagement & Visitation of all portfolio merchants assigned.
  • Sales Officer will also be responsible for Activating these Merchants, Increase the Volume share and generating Cross Sell leads during these interactions.
  • Sales Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc.
  • Sales Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.
  • Sales Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.
  • Visit the customer’s premises to pick up documents as per policy requirement and Login the file (submission of file / application to CPA or SM, ADM, RM, PB in the branch).
  • Sales Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.

   Additional Responsibilities:

  • Cross Sell - CC , CASA , Asset, TPP, etc.

   Educational qualifications preferred

  • Category: Bachelor's Degree
  • Academic score: Pass
  • Institution tier: Any

   Required Training/s:

Basic product and process training

   Required work experience

  • Industry: Banking preferred - but not a constraint
  • Years of experience: 0 to 3

   Key Performance Indicators:

Sales Profile

   Required Competencies:

Flair for sales and go getter attitude, Good Communication skills,  tech savvy

   Required Knowledge:

Basic computer and mobile applications knowledge.

   Required Skills:

Good communication and interpersonal skills, Time management, disciplined sales approach

   Required abilities :

  • Physical: Sales call and field visits..

   Specific requirements :

  • Travel: Local travel for customer meetings
  • Vehicle: Preferred(At least two wheeler)

   Other details :

  • Pay Rate: As per industry norms and labour laws
  • Contract Types: Permanent
  • Time Constraints: None
  • Union Affiliation: N/A